Fight back

Report the incident

Report websites with fake goods or fake online shops ending in .ch directly to the  cybercrime police (in German)online report form, or to the cantonal police.

Websites with fake goods or fake online shops with all other endings can be reported to STOP PIRACY. We report them to the international hosting providers (who, after checking, have the authority to either block the website or suppress their content).
Report

Sales platforms like eBay provide buyer protection programmes, which can help if necessary. If you paid with a credit card, notify the credit card issuer and dispute the bill within the stated time limits. If you have bought a counterfeit from an online marketplace, contact their customer service immediately and report the incident giving the seller’s name and the product bought. These online platforms work together with affected original manufacturers and can give you the contact addresses of the rights owners.

Alibaba
Aliexpress
Anibis
eBay
Facebook Marktplace
Instagram
Ricardo
Tutti
Wish

It’s possible to file a complaint against the seller at any police station or with the regional public prosecutor’s office. If the offender is acting commercially, authorities are required by law to investigate the case. Regardless of the likelihood of successful prosecution, it’s still important that officials are notified of such incidents.

Tell us about your experiences (info@stop-piracy.ch). With your permission, we publish interesting cases and so help warn other consumers.

Websites with fake goods or fake online shops with all other endings than .ch can be reported to STOP PIRACY. We report them to the international hosting providers (who, after checking, have the authority to either block the website or suppress their content).
Report

The e-commerce ombudsman’s office is responsible for complaints concerning online purchases for which no amicable settlement between the parties affected has been able to be found.


konsum.ch

What should you do when customs seizes your fakes?

Overview